Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at margienieber430100@outlook.com.

After receiving your return or exchange request, a refund or exchange will be processed within 15 days. Please contact customer service for the specific processing time of your order.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at margienieber430100@outlook.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

The item is defective
The item is damaged
You receive the wrong item

We will evaluate the issue and work to make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Custom products (such as special orders or personalized items)
Gift cards
Final sale or clearance items

If you have questions or concerns about a specific item, please contact us before making a return request.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted, you may place a new order for the desired item.